TMGov Blog

Professing on Leadership

Wednesday, April 04, 2012
by Meredith Camp

Scott Eblin’s recent blog post on assessing a candidate’s leadership potential brought up some great points and got me thinking about what qualities make for the best leaders. While it is easy to notice that there are major differences between great leaders and wholly ineffective ones, it can be difficult to pin down exactly what characteristics separate the two. Many leadership skills are innate or impalpable; they are often easier to spot in action—or in absence—than they are to put into words. 

 
An analogy I often draw upon comes from my experience with college professors—some are extremely intelligent and clearly knowledgeable in their area of expertise; however, that does not necessarily qualify them to be a good teacher. It takes more than just vast knowledge on a topic to be able to teach it to others. It requires the right set of soft skills in order to relay the information in a way that others will understand and the patience needed to work with many different types of learners. 

Simply put, being smart doesn’t mean you can teach what you know. Similarly, just because an individual has made it up the chain of command into a leadership role, they are not necessarily qualified or capable of leading others. As Eblin aptly put it, quality leaders possess abilities in two categories: those that drive results and those that build relationships. One without the other is imbalanced and ineffective; you could end up with either a micromanaging jerk or a buddy-buddy type. The equilibrium between the two must be right in order to have a successful leader in your midst. 

Some feel that leadership qualities are inherent and therefore cannot be taught. Others have made it their life’s work to coach people to become more effective leaders. I believe, like many aspects of the human persona, the characteristics that make up great leaders are formed through a combination of nature and nurture. 

What do you believe?

Do you think great leaders are born or made—or, is it a combination of both?

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Poor Leadership = Low Engagement

Thursday, March 29, 2012
by Meredith Camp

Earlier this week, my colleague Kay blogged about low employee morale at the Department of Homeland Security.Recent news pieces have shed light on how DHS stands in the eyes of its employees and why it is viewed in such a negative manner right now. While there were many factors mentioned—lack of diversity, unclear job responsibilities, and promotions not based on merit—the majority of the issues stem from one main problem: lack of quality leadership.

This is certainly not the first discussion of the connection between leadership and employee engagement. Dozens of studies have shown that poor leadership is a major component of low employee morale and engagement and, conversely, good leadership boosts engagement, regardless of the type of organization.

So how did DHS get into this pickle and, more importantly, how do they get themselves back on the right track? It likely began with government-wide budget cuts several years ago and continued downhill with poor training and lack of communication. Over time, staff felt less valued, leading to lower engagement and higher turnover. DHS is now working on a plan to remedy the issues they are facing with a focus on becoming “one DHS,” including an effort to diversify.

But I wager it is their plan to bolster management leadership that will see the greatest shift in employee engagement. Despite organizational shifts toward more lateral authority formats (instead of traditional top-down), government agencies still have a more hierarchical arrangement; as a result, strong leadership is not just a nice idea, it is imperative to the functionality and success of the organization.

If DHS is smart and wants to see a change for the better, they will invest in hiring savvy leaders and training current ones to communicate with their staff and utilize their talents. As retired USCG AdmiralThad Allen so aptly stated, high morale environments have a commonality: “an enduring commitment by senior leaders to the concept that mission performance starts and ends with people.”

If the focus remains on the mission and the people, the organization is bound to succeed.

Is poor leadership the biggest contributor to low levels of engagement? Do you agree—are an organization’s people just as important as its mission?

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